Returns
Who takes the parcel back
If you paid Daraz or Telemart, you return it to them. If you reserved a Janjua pack, you write to us. We cannot see a partner’s order book.
This is the return policy for Narobuy as the site works today. It is not Daraz’s policy and it is not Telemart’s. Those pages win the moment you click through.
Affiliate purchases
Partner buttons send you to that store. Shipping, cash on delivery, warranty, and the return window follow their rules. Open their order history. Use their chat. Keep their invoice. If a kettle failed in week two, still use their return — then tell us so we can amend the verdict.
Own-stock
Items marked Narobuy own stock are ours. Until checkout is live, a sale is an email reservation, not a cart receipt. If we confirmed a pack and the hem fails in the first month of honest use, write with photos. We replace that pack. We do not take marketplace returns for goods we never shipped.
Refunds of money
Money you paid a partner is refunded by that partner, on their timeline. Commission we may earn is not a fee you paid us, and it is not something we refund to your bank. Do not send card numbers to alihaider@janjuacompanies.com.
Questions
Can I return a kettle I bought after clicking View on Daraz?
Yes, if Daraz still accepts the return under their window. Start from your Daraz orders. We cannot open a return we never shipped.
What if own-stock cloths arrive damaged?
Write to us with photos. Until checkout is live, a reservation is confirmed by email — we replace a pack if the hem fails in the first month of honest use, as the product page says.
Do you refund the affiliate commission if I return the item?
Partner programmes claw back commissions on their side. That is not a cash refund we send you. Your money and your return are with Daraz or Telemart.