Welcome to Narobuy — independent picks for Pakistani homes
بِسْمِ ٱللَّهِ ٱلرَّحْمَٰنِ ٱلرَّحِيمِ

Help Center

Answers, then a message if you still need us

We do not offer live chat yet. Read the topics below, then send a message — we reply by email.

Narobuy is an editorial shop. Most orders ship from Daraz or Telemart after you click through. Own-stock is reserved by message until checkout is live. There is no phone queue and no live help widget.

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Still stuck?

Send a short note with your name, email, and what you need. We read every message and reply from the editor desk — usually within two working days (Pakistan hours).

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Frequently asked questions

Buying here

Does Narobuy ship the product to my house?

Only items labelled Narobuy own stock, and checkout is not live yet — those go through the contact form so we can reserve a pack. Everything else ships from Daraz or Telemart after you click through. We do not fulfil partner orders, track their couriers, or process their returns.

Why do the buy buttons say View on Daraz or Telemart?

This is an editorial shop, not a marketplace. We write the verdict in our own words. You complete the purchase on the partner site, under their shipping, COD, and return rules. If you buy, we may earn a commission at no extra cost to you. Those buttons use rel="sponsored".

Are the rupee prices on this page live?

They are the last price we recorded when we wrote or updated the verdict. Partner sites change price and stock without telling us. Always confirm the figure, the seller, and the delivery promise on Daraz or Telemart before you pay.

What does “Narobuy own stock” mean on a card?

Those pieces come from us, not a marketplace mill. The product page says so in plain language. Until our own checkout is live, the Buy from Narobuy button opens Contact so we can hold a pack. Inventory noted on the page is what we have on the shelf, not a marketplace warehouse.

Do you copy marketplace descriptions?

No. Every verdict, FAQ, and buying guide on this site is written here. Marketplace copy is often scraped, translated, or invented. We would rather publish twenty original pages than two hundred pasted listings. If you see a page that reads like a Daraz bullet list, tell us — that is a bug.

How do you pick what to review?

We start with a job in a Pakistani home: boil water after load-shedding, keep moths out of daal, hang kameez so they stay put, dry a towel overnight. Then we look at 220V, hard water, rented flats, and whether you can actually buy the thing here. Studio-only products do not get a page.

Can you cancel or refund my Daraz order?

No. Once you leave for a partner site, that purchase is a contract between you and them. Use their order page, their chat, and their return window. We can correct a verdict if the product failed, or fix a dead link. We cannot see their order book.

Is Narobuy based in Pakistan?

Yes. The editors write from Pakistan, prices are shown in PKR, and the notes assume local voltage, local water, and local delivery habits. We do not operate a public retail counter. Email is the desk.

Delivery

Who delivers affiliate picks?

Daraz or Telemart — whichever button you clicked. Their courier, their tracking, their cash-on-delivery rules. We do not hand the parcel to a rider.

Do you offer cash on delivery?

On Daraz, often yes — confirm on their checkout. Telemart follows Telemart’s methods. Own-stock has no checkout yet, so there is no COD button on this site.

How long does delivery take in Lahore or Karachi?

That number lives on the partner listing. We do not invent a two-day promise. Open the Daraz or Telemart page and read the delivery line for your city.

Returns

Can I return a kettle I bought after clicking View on Daraz?

Yes, if Daraz still accepts the return under their window. Start from your Daraz orders. We cannot open a return we never shipped.

What if own-stock cloths arrive damaged?

Write to us with photos. Until checkout is live, a reservation is confirmed by email — we replace a pack if the hem fails in the first month of honest use, as the product page says.

Do you refund the affiliate commission if I return the item?

Partner programmes claw back commissions on their side. That is not a cash refund we send you. Your money and your return are with Daraz or Telemart.

Messaging the desk

Is there live chat or a phone number?

Not yet. Use the contact form or email the desk. We reply in writing — usually within two working days.

What should I put in the message?

Your name, a working email, the product or page URL if relevant, and what you need (correction, dead link, own-stock hold). Do not send card numbers.

How fast do you reply?

Pakistan working hours. Most notes get a reply within two working days. Peak weeks can take a little longer.

Longer pages: delivery, returns, affiliate disclosure, privacy.